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Returns Policy

  • Returns

    Manndola is committed to providing its customers complete satisfaction. Manndola strives to enhance the shopping experience of its customers, while providing the best quality products and services. In order to ensure the same, Manndola is always ready and willing to go the extra mile for its customers. In case you are unsatisfied with the product received from Manndola, you may contact us with your complaints/feedbacks at support@Manndola.com, which shall revert back to you at the earliest. Please note that for creating a desired fit, pattern and look of a product, alterations are required.

    In case the customer does not have access to local alteration facilities, Manndola recommends the use of the safer measurement options offered by it, in order to minimize any chances of error:

    - Buy unstitched items from us and get them tailored by your personal stylist or boutique.
    - Try to choose as shown options to minimize errors.
    - Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option.
    - Send your best fitting garment as sample.
    - All Sale merchandise is "Final Sale" and cannot be returned.
    - All stitched items cannot be returned and are "Final Sale".
    - Jewelry products cannot be returned.


    PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM

    On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that Manndola may peruse the same in future, so as to avoid such occurrences in future.

    In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at support@Manndola.com, within 24 hours of receipt of product.

    Kindly retain all packaging materials and product until receipt of instructions of the Manndola regarding the same.

    Designer, Stitched & Customized products are not returnable!

    In case of any other complaints, email us at support@Manndola.com, within 24 hours of receiving the product.

    DO NOT return any product, before receiving confirmation from Manndola for the same. In case any product is returned without such confirmation, Manndola does not guarantee any credit or replacement of the product.

    The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Manndola shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.

    All defective products being returned to Manndola shall be done ONLY through registered airmail/courier.

    All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.

    Only under special cases a reverse pickup can be arranged from location India and Abroad. The cost of the same solely to be borne by the customer only. Customer need to manage Return / Exchange through registered Airmail / Courier only. At any point of time a signed Proof of Delivery (PoD) copy should be available with the customer for verification. Upon authorization of returns, we will gladly offer you an Exchange/ Store-credit / Alteration case-by-case basis only.

    All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to Manndola within ten (10) working days from receipt of confirmation for the same from Manndola.

    Safe receipt of defective product by Manndola is sole responsibility of the customer.

    While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.

    In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then Manndola shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, Manndola may use plain fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.